2018 Spring Weekend Workshop Agenda


Friday, April 20, 2018


12:00 -1:00 p.m. / Check-in/Registration Packet Pick-up Front Desk


1:00 – 3:00 p.m. / Professionalism & Ethics 

Course 149-17-000 (2 CEU’s)

Presenter: Dr. Max Stanley Chartrand, Ph.D., BC-HIS

This course comes alive as it explores the history, development, and practical application of the Code of Ethics of the International Hearing Society (IHS). Four Theoretical models for resolving ethical dilemmas are presented to deepen practitioner’s knowledge, including Virtue Based Ethics, Consequential Ethics, Rights Based Ethics, and Intuitive Based Ethics. Real case histories and examples are opened up for discussion. The author has written entire book chapter and numerous articles on this topic over his more than four decades in the hearing health field. This is one of the most exciting and revealing in its topic area.

Learner Outcomes

  • Discuss the concept of Ethics, in history, development and practical application of the IHS Code of Ethics in the dispensing field
  • Define 4 Theoretical Models in resolving ethic dilemmas
  • Differentiate between the models: Virtue , Consequential, Rights & Intuitive Based Ethics
  • Explore real case histories of past incidents and discuss impact on today’s practices.

3:00 -5:00 p.m. Personality Types & Their Effect on Your Sales Outcomes 

Course 149-17-002  (1.5 CEU’s)

Presenter: Vincent J. Yero, BC-HIS

Discover effective communication skills for making sales among various personality groups much easier and more acceptable.

Learner Outcomes

  • Outline and define the 4 major personality groups and blends among prospective patients
  • Identify the strengths & weaknesses for each group and how it affects decision processes.
  • Learn techniques to communicate more effectively with the personality “love language”
  • Discover YOUR personality type and learn how to maximize your strengths, minimize your weaknesses to improve your sales outcomes.

Saturday, April 21, 2018


8:00 – 8:30 p.m. / Breakfast


8:30 a.m– 12:00 p.m. Video Otoscopy &  Cerumen Management in the Dispensing Practice

Course 149-17-000  (3 CEU’s)

Presenter: Dr. Max Stanley Chartrand, Ph.D., BC-HIS

With the recent statutory clarifications in dispenser scope of practice comes the need for more formal dispenser training in protocols, materials, and methods of cerumen management. When referring to and to whom point to the need for forming vital and functioning community hearing healthcare teams. The FDA 8 Red Flags, hygiene, safety, medico legal boundaries, professional liability, and physiological and anatomical considerations are explored. Features hands-on-workshop complete with role playing and utilization of materials presented. Perennially popular, this one of a kind course teaches a comprehensive system for evaluating video Otoscopy biomarkers of the external ear as well as correlating with case history. Not only the clinical markers of the FDA Red Flags, but also the clinical markers of missing or disturbing keratin, medication side effects, calcified TM’s, adhesive otitis residues & health biomarkers are explored this 4 hour version involves a video Otoscopy workshop and hands on biomarker assessments. This is one of the most exciting and interesting courses for any professional symposium.

Learner Outcomes

  • Review of FDA regulation relative to Otoscopy and case history discovery relative to referral and dispensing tasks.
  • Recognize the role of EAC mechanoreceptors and neuroreflexes as they relate to dispensing practice.
  • Differentiate between impacted cerumen, keratosis obturans, EAC cholesteotomas, and other abnormalities.
  • Perform cerumen management within scope of practice and intent of new IHS model licensing.
  • Assure appropriate patient disclosures, consents, and ear care instructions for hearing aid users.
  • Correctly Identify Clinical markers of the FDA Red Flags using Video Otoscopy
  • Relate visual biomarkers to actual clinical assessments
  • Explore side effects of identified clinical markers and determine referral protocols
  • Establish a method for communicating assessments when referring to ENT’s for biomarker observations

12:00 – 1:00 p.m. Luncheon


1:00 – 5:00 p.mAnatomy & Physiology of the Auditory System

Course 149-17-000  (4 CEU’s)

Presenter: Vincent J. Yero, BC-HIS

This course takes the student on an anatomical adventure learning the correct terms and meanings of the auditory system and breaks down each section to identify its own role in the complete system. This goes beyond term memorization to understand the purpose of each section and how the relationship within the system is interdependent.  This course is designed to take the hearing instrument specialist deeper into the understandings of the why, and importance behind the audiometric testing we do every day.

Learner Outcomes are:

  • Identify anatomy of each section of the auditory pathway, its individual role within the system from the Outer ear to the Brain
  • Learn the function of each section of the auditory pathway and the relationship to each other.
  • Discover anatomical terms and properly identify each sections parts
  • Explore the introduction to Tympanometry and Tympanograms and be able to determine each type and normative values in adults and children.
  • Discuss relationship of failed sections and effects on the system relative to audiometric results outcomes, and expectations.
  • Deepen awareness of the intricacies of the auditory pathway and its amazing design.

Accredited by the International Hearing Society

Serving the hearing impaired since 1951